Anyone can have specific needs determined by different aspects of his/her life.Africa Natural tour has tour operator or safari operator which guide people with all types that can be considered of specific needs. To ensure successful guidance of people with special needs, tour guide needs to have the following
Positive mindset about those people with disabilities; and
In
Tanzania safari,can understanding that, people with disabilities are a part of the community and that they share the same societal values of equality of opportunity,full participation, independent living, and economic self-sufficiency.
To ensure provision of nondiscriminatory services.
To ensure they have full access to goods (e.g. attractions) and services (e.g accommodation, interpretation, etc ) they had paid for.
To ensure we treat them with respect and using appropriate language.
Clear any pre-conceived negative mindset about people with disabilities.
The following table indicates some common examples of belief/myth and fact about people with disabilities:
If you are assigned a guide duty at your first time to meet individual or a group of visitors, the best way to approach them is for you to introduce yourself and ask them what they want from you, where they want to go, what they want to do and how they’d like to be served/guided
As guides, it is our obligation to anticipate, consider and understand the different needs faced by different tourists (both able and disabled) when delivering tour guiding services to our visitors
Business tourists.
Leisure tourists.
Individual tourists.
Group tourists
They have quite a lot of issues to say and ask. Do not ignore them, be their teacher and guardian
These people require professional guiding service. When guiding take into account people’s status and names. Most of elderly customer would require help, but see if they really need it because others do not like you to feel that they are too old to act or move on a tour. Make sure you treat their requests with dignity and help them to understand your information
In Tanzania safari,tour guide encompasses a variety of techniques. Some of these techniques of Tanzania safari may require physical contacts while others don’t.Any techniques will usually be welcomed but take precautions that for some people, physical contact may be a problem due to culture, gender or personal welfare reasons For techniques which do not involve physical contacts, take care on the language, especially your words & gestures (body language), and your general communication to suit particular culture.
In Tanzania safari,when communicating to these customers make sure you do it with him/her rather than their helpers. Get down to their level, and do not assume want to take part in activities,Make sure equipment necessary for them are in place prior to safari. For example, the wheelchair tourists Needs special arrangement and facilities on tour.When communicating to these customers,make sure you do it with him/her rather than their helpers. Get down to their level, and do not assume they do not want to take part in activities,make sure equipment necessary for them are in place prior to safari. For example, the wheelchair tourists Needs special arrangement and facilities on tour.
Therefore, you will find that within these types of tourists, all have specific needs but there those who are physically fit and those who have critical problems (such as children, elderly, tourists from different cultures, or disabilities such as;
People with sight problem are known as blinds.In Tanzania safari,there are total blind and partially sighted people. Whether a person is a total blind or partially sighted, both categories need to be explained things and whenever visual displays is made or attractions is seen.
1. Introduce yourself, communicate clearly when offering help and listen to their response. See if they want more assistance - will confirm if they want assistance).
2. Ask where and how they would like to be guided, allow them to use your arm as a support, rather than you holding or grabbing theirs.
3.
Tanzania safari alert them as you approach a raised floor (kerbs and steps) as you approach them and say clearly whether they go up or down. Mention any potential hazards that lie ahead and say where they are.
4. If you are guiding a blind into a seat, make sure you place his hand(s) on the back of the seat before sitting down, in order for him to orientate himself
.
5.
Tanzania safari,tell them when you have finished providing assistance and are leaving them. Make sure they know where they are and the direction they are facing.
It is important when providing guide services to note that some people can have both sight and hearing problems. You can use many of these techniques with someone who has combined sight and hearing loss. However, it’s important to understand that they may have different communication needs. Some people will need you to speak a little more slowly or loudly than usual.
Guiding a person with a guide dog you should approach them from the side opposite the dog. Do not take hold of the harness or lead, as the guide dog owner needs these to control the dog. Some people prefer to walk by your side without holding your arm. In some situations you can also walk in front and let the dog follow you
In
Tanzania safari,People with hearing impairments are referred to as deaf. The definition of hearing impairment varies widely but can be simply thought of as those who have experienced some form of hearing loss and have specific needs that a tour guide has to consider.
People with hearing problems of Tanzania safari,require hearing augmentation; Deaf customers communicate by using sign language or use of special hearing loops. Deaf do not regard themselves as having a disability but as distinct cultural group who are unified by the use of sign language. When guiding deaf, never speak to the group while walking, stand in an easily-seen area and face them – usually from front to ensure that the voice is not coming from behind
In Tanzania safari,there are two main types of walks when guiding tourists which are
Side by side walk in
Tanzania safari, is encouraged if there is room for it. When walking, stand next to a person you’re guiding and let him/her take hold of your arm with his/her fingers at the bending of your elbows. You can keep your arm pointing downwards or bend it, as long as you keep your upper arm straight
By walking hand to arm in this way, the person you’re guiding will be half a pace behind you, making it easier to tell when you’re turning your body
With single file walk, the Tanzania safari person, you’re guiding will walk behind you instead of at your side. Single file walk is encouraged in shops, stations or other busy areas where there are narrow ways. Alert the person you are guiding when you are approaching a narrow or busy area that you’ll need to walk in single file.
Move your guiding arm to the middle of your back, keeping it straight. The person you’re guiding should step in behind you, still holding onto your arm. There’s no need to turn around to check as they will follow you.
When there’s room to walk side by side again, you will need to bring your arm back to its normal position.
In Tanzania safari,if the person you are guiding has a a guide dog he/she will drop its harness handle and let the dog walk behind him/her on the lead.